Get In Touch
Questions about which service fits your situation? Need clarification on our process? We're here to help.
Email Us
For service inquiries, application questions, or general support:
We respond to all emails within 24 hours during business days.
Office Address
Our team operates from:
142 Cromwell Road
Kensington
London SW7 4EF
United Kingdom
Please note: we operate primarily online. Office visits by appointment only.
Working Hours
Our support team is available:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed
All times are GMT/BST
Before You Contact Us
To help us respond more effectively, please review these common scenarios:
Ready to Start an Application
Visit our Services page to select the appropriate support package and submit a request through the service form. This ensures your inquiry reaches the right specialist immediately.
Not Sure Which Benefit Applies
Email us a brief description of your situation (employment status, health conditions, caring responsibilities, housing). We'll recommend which programs to explore and which services would be most relevant.
Already Working With Us
Reply directly to the most recent email from your assigned specialist. This keeps all communication in one thread and ensures faster responses.
Urgent Deadline Situation
Include "URGENT" in your email subject line along with the deadline date. We prioritize time-sensitive cases where benefit decisions or appeal windows are imminent.
What Happens After You Contact Us
When you email [email protected], your message is reviewed by our intake team within one business day. They determine which specialist should handle your inquiry based on the benefit type and complexity.
You'll receive an initial response acknowledging your contact and outlining next steps. If you've requested service support, this response will include a preliminary assessment of your situation and confirmation of which service package we recommend.
For general questions that don't require service engagement, we provide straightforward answers in our response. We don't use contact inquiries as sales opportunities.
Privacy & Confidentiality
Benefits-related matters often involve sensitive personal and medical information. All communication with our team is handled in strict confidence according to UK data protection regulations.
We never share your information with third parties except where legally required or where you've explicitly authorized us to coordinate with medical providers for evidence gathering.
For full details on how we collect, use, and protect your data, review our Privacy Policy and GDPR statement.
Prefer to Get Started Right Away?
If you already know which benefit you need help with, you can skip the general inquiry and select your service directly.
View Services & Pricing